Product News

TICKETS CREATION AND TEMPLATES MANAGEMENT

Delegate template management at site level

Balance global standardization with local autonomy. Organization admins define governance while site admins can now manage tickets templates locally to adapt faster to on‑the‑ground needs.

• Reduce back‑and‑forth with centralized teams
• Quicker iterations by local teams and stronger adoption
• Keep consistency with organization level permissions and optional locks

💡 Use case example: A site can create a template tailored to its specific activity. The plant manager can create and assign it independently, without impacting the director’s workflow or other sites’ operations.

Assign templates to the right teams

Cut the noise in the ticket creation flow. Assign each ticket template to specific sites and teams so shop‑floor users only see what’s relevant.

• Faster, cleaner ticket creation on the shop floor
• Fewer errors and improved data quality

💡 Use case example: when creating a ticket, production teams now only see the ticket templates that are relevant to their usage.

Ticket template feature is available on Advanced and Enterprise plans. For more information or activation, please reach out to your Customer Success Manager.

If you want to share some feedback with us, don’t hesitate to click on “give feedback” directly at fabriq.